Hertz German Rental and a Slight Scuff(le)

I reserved an automotbile rental for the June stay in Friedrichshafen with Dollar. The rental was actually fulfilled by Hertz. I expected to pay about €92 for a weekend rental, including taxes.

The vehicle dropoff was on a Sunday morning at the sleepy Bodensee Flughafen and was unattended. I dropped off the keys as instructed. The vehicle was left in perfect condition.

When the charge came through about a week later, it was for over US $400. I was mystified and miffed. I had not (yet) been contacted by Hertz about any issues.

I contacted Dollar via their customer service web form, referencing my initial reservation number. No one from Dollar bothered to return my contact request about the billing discrepancy. When I returned home, about a week after the car was dropped off, I contacted Chase to dispute the excess charge.

Hertz in Germany billed me €290 for this!
Hertz in Germany billed me €290 for this!
Then, after a few more days, a letter arrived from Germany. The letter claimed €290 in damage to their vehicle. Nonsense. I probably did not drive it more than 15 km during the whole stay and there were no incidents. So, I reported the claim to Chase’s car rental insurance program.

I finally, after some weeks, received a photo of the damage. Just nonsense. As you can see, it is a minor scuff that a US car rental company would never be concerned about.

Be careful. If you rent a car in Germany, do a complete walk around and either take their insurance or have your own. Kudos to Chase and their United Explorer Card for having my back and paying the claim on this one with no trouble at all.

Transparency and International Funds Transfer

In June I attended the Ham Radio 2016 show in Friedricshafen, Germany.  I had the opportunity to purchase a nice, compact digital transceiver.  The Hytera PD365 cost surprisingly less than it would in the USA.  And, as a bonus, I could get the 19% Value Added Tax (VAT) refunded once I brought it home.

Sort of…

There are shops around the world that are setup to make the tax refund easy and will rebate it directly to your credit card.  Not so with Difona Communications GmbH, but they were able to provide a tax refund form at the show.  I had to get it stamped by customs upon leaving the European Union and then mail it back to the vendor in Germany.  They paid the refund via international wire transfer.

Here is where the fun began.  I received about $14 less than expected and set about trying to find out where the difference went.  It was not easy.  There is no transparency in such transactions.  I had to call my bank more than a handful of times before I could get to someone knowledgeable enough to assist.

Early calls revealed that the funds came in as US dollars via the Automated Clearing House (ACH).  The ACH received the funds from Fed Global.  What is Fed Global?  The Federal Reserve Bank.  The Fed suffers from a complete lack of transparency and will not speak to the consumer at all.  Kudos to those in Congress who want to audit the Fed.  I’m with you.

Anyway, after several weeks, numerous calls, and a case filed with the Consumer Financial Protection Bureau, I received an answer.

Fees were deducted from the amount that the vendor paid to me.  The vendor — Difona — indicated that this is what should be done at the time of the transfer.  Difona did not disclose this to me when I sent them an inquiry asking for documentation on the transaction.  Had this been disclosed, it would have saved me and others a lot of time spent on calls and emails to research the discrepancy.

Caveat emptor!

Hytera PD365 compact DMR radio
Hytera PD365 compact DMR radio
Still, I purchased a good piece of merchandise at less than 2/3 of the USA cost.  I learned that in the case of a VAT refund, it is better to deal with Global Blue particpating merchants.  Otherwise, expect to pay an undocumented and substantial fee for a wire transfer and expect no documentation or transparency.